By accessing or using FlowSense (the "Service") operated by FlowSense LLC, a Wyoming limited liability company ("we", "us", "our"), you ("user", "subscriber") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not access or use the Service. Continued use after any modification constitutes acceptance of the revised Terms.
FlowSense is an analytics and information platform for US equities and options markets. The Service provides market data visualization, signal detection, volume-spread analysis, options positioning indicators, predictive models, and educational content. The Service is provided for informational and educational purposes only and does not constitute investment advice, financial advice, brokerage services, or a recommendation to buy or sell any security.
You must be at least 18 years of age (or the legal age of majority in your jurisdiction) and have the legal capacity to enter binding contracts. By using the Service, you represent that you meet these requirements. The Service is intended for users in jurisdictions where its use is lawful — you are responsible for compliance with local laws.
Some features require an account. You agree to provide accurate, current information and to keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized access. We may suspend or terminate accounts that violate these Terms or that pose security or legal risk.
Paid features require an active subscription. Pricing, billing frequency, included features, and trial terms are described on the Pricing page and at the point of purchase. Subscriptions auto-renew at the end of each billing cycle until cancelled. Renewal charges occur automatically on the same payment method used at signup, unless updated by the subscriber via the Customer Portal.
Both Pro and Pro Plus tiers include a 7-day free trial. You may cancel at any time during the trial period from your Customer Portal, accessed via Subscription & Pricing in your profile menu, with no charge to your payment method. If you do not cancel before the trial ends, your subscription automatically converts to a paid subscription at the applicable monthly or yearly rate.
You may cancel your subscription at any time from your Customer Portal. Cancellation stops all future charges immediately. You retain access to paid features through the end of the current billing period for which you have already paid. No cancellation fees apply.
After the 7-day free trial converts to a paid subscription, all subscription charges are final, except in the following specific cases, which qualify for a refund or service credit:
Approved refund amounts are calculated as a prorated credit for the affected period, or as a full refund of the most recent charge, at our discretion.
Refunds are not issued for any of the following:
Refund requests must be submitted via email to [email protected] within 90 days of the original charge. Requests submitted after this window are not eligible for review and will not be processed. The 90-day window is a procedural deadline for submitting a request; it is not a guarantee that any request submitted within this window will be approved. Approval is determined by whether the request meets one of the approved reasons listed in Section 5.4.
Approved refund requests are processed within 5 business days of approval. Refunds appear on the original payment method within 5–10 business days, depending on the issuing bank. We do not issue refunds to alternative payment methods.
Several FlowSense features — including live tape flow, real-time scanners, intraday charts, live trading signals, and streaming options Greeks — require a stable broadband internet connection to function as intended. We recommend a minimum 25 Mbps connection on a modern browser (Chrome, Edge, Safari, or Firefox, latest version). Slow performance, frequent disconnects, or missing real-time data due to limited bandwidth, unstable connections, VPN/proxy interference, ad-blocker interference, or browser compatibility issues are not eligible for refund. We recommend testing your connection on a public network or a different device before submitting a refund request related to performance issues.
We encourage all subscribers to contact [email protected] before initiating a chargeback through their card issuer or bank. Most billing concerns can be resolved within 1–2 business days through direct communication. Unauthorized chargebacks initiated without first contacting support may result in immediate account termination and a permanent ban from future subscriptions. We reserve the right to dispute any chargeback we believe to be unwarranted using transaction records, server logs, and supporting evidence.
We reserve the right to modify subscription pricing for future billing periods. We will provide at least 30 days' advance notice via email before any price increase takes effect on an existing subscription. You may cancel before the new pricing takes effect to avoid the change. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
You agree NOT to:
All content, software, design, algorithms, models, and documentation are the exclusive property of FlowSense or its licensors and are protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial trading and analysis. You retain ownership of any feedback you submit but grant us a perpetual, royalty-free license to use it to improve the Service.
The Service is NOT investment, financial, legal, tax, or accounting advice. Signals, scores, models, predictions, and verdicts are algorithmic outputs based on historical and real-time market data. Past performance does not predict future results. Hypothetical and backtested results have inherent limitations including hindsight bias and the absence of real trading costs. You alone are responsible for your trading decisions and should consult licensed professionals before making investment decisions.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied — including but not limited to merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted operation.
To the maximum extent permitted by law, FlowSense, its officers, employees, and affiliates shall NOT be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including trading losses, lost profits, lost data, or business interruption — arising from your use of the Service, even if advised of the possibility of such damages. Our aggregate liability for any claim shall not exceed the greater of (a) USD $100 or (b) the total fees you paid us in the 12 months preceding the claim. Some jurisdictions do not allow such limitations; in those jurisdictions our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless FlowSense and its affiliates from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
We may suspend or terminate your access at any time, with or without cause or notice, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) will survive.
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles. Any dispute shall be resolved through binding arbitration in Sheridan, Wyoming, except that either party may seek injunctive relief in court for IP or unauthorized-access claims. You waive any right to participate in a class action.
We may modify these Terms at any time. Material changes will be communicated via the in-app disclaimer modal (which re-prompts you on version bump) and/or email. Continued use after the effective date constitutes acceptance. Current version: 1.0.
Questions about these Terms? Email [email protected] or use the in-app Contact Support form.